Scobie Group Limited (and its subsidiaries) is a registered company incorporated and registered in England under company number 04011360 whose registered office address is Vending House, Plough Road, Smalffield RH6 9JW.
Why you should read this policy
We take the privacy of our customers and visitors to our website very seriously.
For the purposes of the General Data Protection Regulation and all other relevant legislation, Scobie Group Limited and its subsidiaries (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
Information that you provide
Personal information about you (such as your name, email address, phone number) will be obtained, whenever you complete forms, create an account or make a service request booking with us.
The processing of your personal data will only be done when it is necessary for the performance of a contract with you or where it is necessary to take steps to enter into such a contract. It will only be processed for compliance with a legal obligation either with ourselves or a third party. It can also be processed if necessary for the purposes of legitimate interests pursued by ourselves or a third party.
We will also obtain personal information you provide when you send feedback, contact us for any reason and by any medium, sign up to a service, share information via the websites and social media functions, complete a survey or report a problem with the website. Additionally, we may take payment details when you renew contracts, pay for a service call or pay via the Website.
We may ask you to provide sensitive personal data from time to time. Should such data be requested, you will be given additional information as to why the sensitive personal data is being requested and how it will be used.
We may retain a record of any contact you make with us.
Personal Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her data;
- receive on his/her behalf and data protection notices; and
- give consent to any transfer of his/her data.
Information from third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which will be added to the information already held about you in order for us to help supply our services and products to you.
How your personal data will be used
We will use your personal data for the following purposes:
- to help identify you and any accounts you hold with Scobie & McIntosh Group and its subsidiaries;
- research, statistical analysis and behavioural analysis;
- customer profiling and analysing your purchasing preferences;
- marketing—see ‘Marketing and opting out’, below;
- fraud prevention and detection;
- billing and order fulfilment for purchases and bookings made, through the Website;
- credit scoring and credit checking—see ‘Credit checking’, below;
- customising the Website and its content to your particular preferences;
- to notify you of any changes to the Website, or to our services or products that may affect you; and
- improving our services and products.
What is our lawful basis or ground for using your personal data?
Under laws that are designed to protect your personal data, we are required to have a lawful basis or ground for why we use, share or otherwise process your personal data.
In most cases, our processing of your personal data is necessary for the performance of our services to you.
Certain uses of your personal data, or other processing activities, may not be strictly necessary to perform our services to you, however, they may be necessary for the purposes of our legitimate interests or the legitimate interests of a third party. They may also be in your interests.
When we say “legitimate interests”, we mean our (or a third party’s) interests in enabling us to provide our services to you as efficiently and securely as possible. For example, we may choose to use a third party to store your personal data; we may do this in part because our use of that service means that your personal data is more secure.
Marketing and opting out
If you have provided your consent to receive news, special offers or promotions from us, we may contact you by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, and special offers that may be of interest to you.
We may share your personal data with organisations who are our business partners and they may contact you (unless you have asked us or them not to do so) by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, and special offers that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further ‘Your rights’, below.
Disclosure of your personal data
We may disclose your personal data to:
- other companies that become partners or part of a group with Scobie & McIntosh Limited;
- a third party who acquires Scobie & McIntosh Limited or acquires substantially all of its assets, in which case the personal data shall be one of the acquired assets;
- our agents and service providers;
- law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law; and
- business partners in accordance with the ‘Marketing and opting out’ section above
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- where you create an account on the Website, this will be controlled by a password and username that are unique to you;
- we will store your personal data on secure servers; and
- payment details are encrypted using SSL technology.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Transfers of data out of the EEA
We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.
All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.
Please note that we review all processors we utilise and ensure that there are adequate safeguards in place to protect your personal data, such as adherence to binding corporate rules or compliance with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.
What you can do to keep your information safe
For information from Get Safe Online on how to protect your information, computers and devices against fraud, identity theft, viruses and other online problems, visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We may monitor and record communications with you (such as emails) for the purpose of quality assurance, training, fraud prevention and compliance.
- You have the right of accessto your personal records or other information that we hold about you. There is no administrative charge for this service.
- You have theright to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
- You have theright to have the data we hold about you erased.
- If you wish us to continue to store your information butwish us to keep your data separate and not process it in any way, please let us know.
- You have the right to ask us tostop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email of telephone. If this is the case, please specify the channels you are objecting to in your communications with us.
- You have theright to data portability. If you wish to obtain your data for your own purposes across different services, we will provide this information to you in a CSV file. There is no administrative charge for this service.
- You have theright to object to any direct marketing.
To assert any of your rights set out above, you should send your request in writing to us using the address below.
You will need to provide proof of identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, to be amended or be removed.
How long we will store your data
We will store your data for as long as necessary for the purpose of processing. The data may be deleted in the following circumstances:
- You have withdrawn your consent to data processing
- The original purpose for processing the data is no longer relevant or cannot be performed any more
- The data is no longer up to date or accurate
Our contact details
We welcome your feedback and questions. If you wish to contact us please write to us at:
Data Protection Manager
We may change this Policy from time to time. Please check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.
Data Protection Supervisory Authority
The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: https://ico.org.uk
COOKIE AND TRACKING STATEMENT SUMMARY
The aim of this document is to provide you with a summary of the tracking technologies we use and how you can control what is set and when.
Our Cookie and Tracking statement is broken into the following sections
What are cookies and associated technologies?
How we use them and why
How you can control which cookies are set
How to contact us if you have any queries
1.2 Version control
We keep our Cookies Policy under regular review to best reflect the technology we use on our sites.
Previous versions of this policy are available on request.
What are cookies and associated technologies?
2.1 Cookies and tracking technology overview
Where Scobie McIntosh Group Ltd or its group companies talk about cookies and tracking technology on our websites (please see www.scobiemcintosh.com for a list of our brands) we refer to:
A cookie is tiny file that is stored on a user’s computer and issued to your computer when you enter a website. It stores a small amount of information relating specifically to the client accessing the website. The cookie can be accessed by both the web server and the user’s computer.
Cookies are used for a wide range of purposes, such as identifying your computer’s previous visits to a website, ascertaining the most popular features of a website or enable a company to present specific information to users.
More information can be found in 3. User control options – how you can control which cookies are set
2.1.2 Flash Cookies (Local Shared Objects)
A local shared object, sometimes called a “Flash cookie,” is a data file that can be created on your computer by the sites you visit. They are most often used to enhance your web-browsing experience.
Adobe’s website provides details regarding Flash cookies.
2.1.3 Web Beacons
To help us better manage content we employ web beacons in emails that we send to our subscribers.
Web beacons are tiny graphics with a unique identifier and are used to track the online movements of internet users. Unlike cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on websites.
We use them in our HTML-based emails to learn which emails have been opened by recipients enabling us to gauge the effectiveness of our marketing campaigns.
You can opt-out of these emails by following the unsubscribe instructions within such marketing emails.
A pixel refers to the code that is placed on your computer in order to trigger a cookie. We sometimes use this methodology to allow us to deliver more relevant messages to you.
2.1.5 Log files
We use log files to record events that occur on our websites. This may include, though not exclusively, the type, content or time of transaction made via your device. These audit trails allow us to analyse activities on our websites and are not intended to be human-readable.
2.1.6 Other technology
2.2 Cookies and tracking technologies used on this site – how we use them and why
2.2.1 Cookies: Type & Duration – There are two types of cookies:
1. “Session Cookies” – Stored temporarily in your computer’s memory while you are visiting the site and deleted when you close your browser.
2. “Persistent Cookies” – Stored for a set period on your computer and used to determine whether there has been any contact between us and your computer in the past.
2.2.2 Companies setting cookies on our website
When you visit our website cookies set can be:
1. “1st Party Cookies” – cookies that are set by the website domain (or belonging to a sub domain) of this website.
2. “3rd Party Cookies” – cookies that are set by another website domain e.g.
• One of our technology partners
• External web services
• Social sign-in Buttons
2.2.3 Cookies: Classification
We are categorising cookies set on the site by ourselves and our main technology partners into the following categories
Category 1: Strictly necessary cookies. These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided. These cookies don’t gather information about you that can be used for marketing or remembering where you’ve been on the internet.
Category 2: Performance cookies. These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how our website works. These cookies are not used to target you with online advertising. Without these cookies we can’t learn how our website is performing and make relevant improvements that could better your browsing experience.
Category 3: Functionality cookies. These cookies allow a website to remember choices you make (such as your user name, language or the region you’re in) and tailor the website to provide enhanced features and content for you. For instance, they can be used to remember log-in details, changes you’ve made to text size, font and other parts of pages that you can customise. They may also be used to provide services you’ve asked for such as watching a video or commenting on a blog. These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you’ve previously made or personalise your browsing experience.
Category 4: Targeting cookies or advertising cookies. These cookies gather information about your browsing habits. They remember that you’ve visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don’t usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
2.2.4 Cookies set by URL
We confirm the cookies we set regularly and will update this Cookies Policy as and when there are cookies to add or cookies that we no longer use which will be removed from this list.
2.2.5 Our main technology partners
We work directly with a number of technology partners to maintain and support our website.
We confirm the cookies they set regularly and will update this Cookies Policy as and when there are cookies to add or cookies that are no longer used which will be removed from this list.
Description: To provide insight into how visitors find and use our webpages so that we can evaluate and develop our site.
Control Settings: Google provides an opt-out plug-in for most common website browsers: https://tools.google.com/dlpage/gaoptout
ExpressionEngine CMS Cookies (Performance Cookie)
Description:To enable us to optimise the browsing experience as well as to maintain the integrity of your browser session.
Control Settings: There is no ‘Control’ setting as no personal information is stored in these cookies, only timestamps related to that browser session.
2.2.6 External web services
We use a number of web services to display external content.
These could set cookies or track your activity anonymously – for full information you should read the privacy policies of these sites.
The web services we use could change in the future.
2.2.7 Social Sign in Buttons
On many pages of our site we have installed social buttons from third parties
These allow our users to share pages and information that they find interesting on social networks they are registered with and to sign up to our websites via social media
There may be scripts running from outside our domains, which we cannot control. If you click on these buttons they will be registering the information – including the fact that you visited our site – and in some cases could register this information, including the pages you look at, even if you do not click on the buttons but are logged in to their service.
For full information you should read the full privacy policies of each site e.g.
2.3 Cookies and tracking technologies used on external sites
2.3.1 Third party Linked sites
This website may also contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy notices and we cannot accept any responsibility or liability for their privacy practices. Your use of such websites is at your own risk and we encourage you to review the privacy notices on the sites you visit.
3. User control options – how you can control which cookies are set
By continuing to use our Website, you are deemed to consent to our use of the cookies described in this Policy.
If you do not consent please read the sections of this Policy entitled
Managing your Cookies
Managing your Preferences
3.2 Managing your Cookies
You can choose to disable your web browser’s ability to accept cookies.
Please note that if you do elect to disable your web browser’s ability to accept cookies, you may not be able to access or take advantage of many features of the service and some parts of the website may not work properly.
You can control how cookies are set within your browser settings. Find out more about
“Private Browsing” in Firefox
“Incognito” Browsing and cookie settings in Chrome
“InPrivate” Browsing and cookie settings in Internet Explorer 9
“Private Browsing” and cookie settings in Safari
If you want to learn more about cookies, or how to control or delete them, you may also visit
You may also wish to review the guidance provided by the
3.3 Managing your Preferences
Do Not Track Signals
Do Not Track is a technology and policy proposal that enables users to opt out of tracking by websites they do not visit, including analytics services, advertising networks, and social platforms.
Find out more about Do Not Track, for example on Mozilla https://www.mozilla.org/en-GB/firefox/dnt/ We do not currently respond to web browsers Do Not Track signals that provide a method to opt out of the collection information about visitors’ activities on this website. We will continue to review Do Not Track and may adopt a standard once available.
If we do so in the future, we will provide all relevant information in this policy.
3.4 Managing your Cookies on this site
4. Contact Us
Write to us at:
Data Protection Officer